I just got a Lyman 4500 and if y'all have seen any of my posts you'll know I had some difficulty's with it, plus the fact I'm a lunkhead doesn't help me either. I've had it apart 3 times already because of me being a ignoramus (and not reading the directions) anyway I took it apart Saturday to boil the black Ideal lube out of it. That worked like a charm it cleaned it up real nice, afterward I'm putting it back together and can't find the bullet push rod. I looked for 2 days and still haven't found it, I have no idea what I did with it. I just got off the phone with a very nice young lady that understood how some of us men are (obviously she is a wife) and she is sending one out to me at no charge. I said I lost it, and had every intention of paying for it as obviously it was my fault, but because it is a newer unit the part was free. I know some of you have had problems with their CS but I'm very pleased, not just because I got the part free but she was also very pleasant to speak with and I like their products. I also got a 44 mold 429421 at the same time from Midway and after using it I find it works great. It drops .429 and the bullets with WW are hitting right at 245 grains. I couldn't be happier with it, and intend to purchase a couple of more (9mm and .45) I hope I don't sound as if I'm crowing but I thought Lyman deserved a big Thank You from me.