Had a bad run in with sigs customer service dept. No real attitude issue, just really bad service. I have owned and operated sig pistols for 20 years. I have 10 of them. Obviously I am a fan. I even understand their warranty policy.....Thats where the rubber hits the road.
They claim they will back any issue with their guns as long as the problem is not due to reloaded ammo issue. If it is a factory ammo issue, then you need to deal with the factory that produced the bad ammo. That in itself was a lot of fun .....
A buddy of mine left me a bunch of magtech 45 acp ammo at my range. So I decided to fire and load the brass. I was doing 3 round drills and had a squib, another one went in behind it and it ruined the barrel, but thats all that happened. No injuries or further damage to the gun.
I sent the gun in to sig and they told me to pound sand in my *** and call magtech. I did not even ask for a replacement. I just wanted it checked out by the factory smith. They kept the gun hostage 2 months trying to get me to buy a new barrel. For 240 bucks I did not want their barrel. I can get a custom barrel for 170.00 in stainless with an unconditional warranty.They finally sent me the gun after I threatened to tell on them if they did not...lol...lol...Seriously though , thats what it took.When I got the gun back, they had ruined my hogue rubber grips by smashing them in a vice. They have two perfect,deep, vice cuts in the bottom rear of the grip and one slight one at the top. I am not even going to bring it up. It only cost me 70 bucks to have sig tell me to go to hell. Not too bad. They gave me the complete run down on their warranty, in a nutshell, as long as you dont shoot it, they will fix it for free. If you fire bullets out of it, it's your problem. Serious as hell, thats what it came down to. It really pains me to know I wont be buying another of my favorite guns anymore. Not out of stubborn principle but, because I am screwed as a customer with this company if I need them. I guess it's time to look at other gun companies and be a little more, "open minded". It Will be fun gun shopping again. As far as magtech....They suck so bad they should go to hell. Thats another story for another day.