First, I will say I have always had great customer service with Hornady until now. Talking with them on the phone about the issue we either got disconnected or they hung up on me with no return call or email.
The quality for Hornady is slipping: the spindle locking bolt #11 on the parts list is so soft within the 1st 500 pcs the #7 on the parts list trimmer spindle had notched the spindle locking bolt and the trimmer spindle was free spinning. I replaced #7 with a hardened pin and have had no issues. No help from Hornady. Brand new machine.