Arsenal Moulds - non-existent customer service

[Teemu]

I have had many good experiences with Arsenal, and their molds are excellent quality. I think we all need to have some patience for our small shop mold makers right now. All of them are struggling to keep up with demand; Accurate, NOE, MP, Arsenal, etc.

+1 .

[QuackAttack24]

Your problem might be that he has 2 email addresses. One is Jared@arsenalmolds.com, which is the email I get product notifications from. When I tried to use that to get a question answered, I got no response. Then I noticed a second email in his signature. jared@themachineconnection.com is the email I got an immediate response from. You might try that. Using that email, I've gotten a swift response to every email I've sent him.

[Kraschenbirn]

I got my first mold from Arsenal around three years ago and have added a couple more since then. Jared makes great molds and I've had no problem with service or communication that I can recall but haven't ordered anything in the last year, either.

Bill

[LAH]

I wore a headset while running the bullet works & took 99% of the calls before the 4th ring. I never stop casting. I took orders & answered questions. People doing machine work may be different. All emails were sorted out of the evening.

[Char-Gar]

In every trade and profession, there is a business side as well as the ability to do the particular work. I have known lawyers, physicians, preachers etc who are very good at what they do, but just can't hack the business side. They cannot move the work through their office or shop in an efficient manner. Whoever they are, they will always struggle to make ends meet unless they can learn how to conduct business as well as do what they do. They must know how to manage their time, plan their work and deal with the end users of their services.

[Finster101]

In every trade and profession, there is a business side as well as the ability to do the particular work. I have known lawyers, physicians, preachers etc who are very good at what they do, but just can't hack the business side. They cannot move the work through their office or shop in an efficient manner. Whoever they are, they will always struggle to make ends meet unless they can learn how to conduct business as well as do what they do. They must know how to manage their time, plan their work and deal with the end users of their services.

I'm in complete agreement with you. I had a Chevron station for 10years when there was still full service. I was a good mechanic, had a great repour with my customers but sucked at the business and paperwork side of it. Fortunately I was smart enough to hire someone to take care of that for me. Did it cut in to profit? Yes, for a short time then it began paying off getting things up and running smoother and allowing me to focus on what I did best. I still had control but got offered good advice. Some accepted, some not.

[dannyd]

Just got the email my third one has shipped

4 weeks from date ordered that is Two to Four earlier than promised.

[LAH]

Well said Char-Gar.

[ddixie884]

He may have the best moulds on the planet but i still need an answer regarding the business translation.
OK...fair enough.
No answer?
I will just order my next mould from someone else.
Easy....vote with your wallet.

Works every time.........

[LAH]

Well said Char-Gar.

[rtyler8140]

I ordered 3 molds from Arsenal back in the spring. One shipped within a few days of order (I assume he already had it on hand). I received the second one within the promised timeframe. This was a custom sized (.315) mold. It ended up being made as a PB when I ordered a GC mold. I have been trying since May to get that mold remade. It took over a month just to get a response. I left a few voicemails and sent an email or two over the span of a month. I ended up canceling the order for the third mold since it was well past the 8 week mark and I was starting to lose confidence in Arsenal. At the same time that I canceled the order for mold 3, I ended up reaching out via Facebook messenger and got a response about the mold that was made wrong. Jared said he would work it into the schedule and get one out to me. That was Jun 18th and I haven't heard a peep. I will say, the molds he makes are great and cast nicely. I also do believe he is a man of his word and will get me a mold some day. Unfortunately I will probably never order a new mold from him again. More than anything, I feel bad for him. I'm sure he is working more hours now than he ever has, and it is clear that it is taking a toll on him. Just wish he would get another person or two in there to run the business side and let him cut the molds.