I have a Ruger SR22 pistol I bought last year for plinking. From the box, it functioned flawlessly. After a few months, and intermitantly, it started to fail to extract the fired case. Then after more range time, it progressively became a common occurance until it became just about every shot. I called Ruger, and a very nice Lady answered. I told her the issue with the pistol, and ask about a mailing label. That Lady did not even hesitate. She took my information and the label was on my phone within minutes. Along with the mailing label, there was a form to fill out as to what the issue was. I filled out the form, boxed up the pistol and off to Fedx. I received a email a couple days later, telling me the pistol had been received. In a week, the Fedx driver was at my front door with the pistol. I took the pistol to the range earlier this week to try it out. After over 100 rounds of Winchester hp's, and CCI hp's, there was not one failure. Thank you Ruger for your very timely response, return time and a perfect repair job.
Regards