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Thread: MP Mold Customer Service

  1. #1
    Boolit Bub
    Join Date
    Aug 2020
    Posts
    49

    MP Mold Customer Service

    Hi Folks!

    I recently bought two molds from Mihec (MP-Molds) and one of them started giving me alignment issues. I emailed him asking for help and he asked me to send pictures of the alignment pins.

    I did that and that is the last I heard from him. It has been a week now and I have sent multiple emails but gotten zero response.

    Is this normal from MP? I heard good things about MP and this is why I gave them my business.

  2. #2
    Boolit Master

    tomme boy's Avatar
    Join Date
    May 2011
    Location
    Clinton, Iowa
    Posts
    4,913
    Normal. Sometimes he answers almost as soon as you send him something. Then there is times it is weeks to months.

  3. #3
    Boolit Master StuBach's Avatar
    Join Date
    Dec 2015
    Location
    Michigan
    Posts
    755
    My info may be older but Miha was doing this as a side hussle so if you caught him one one of his days off he was quick to respond. If hes working he may not reply for a while.

    Either way though, when he does get back with you he will likely be very helpful. I had an issue with some broken posts and c-clips and he send me some extras free of charge (he even covered postage).

    Miha is a stand up guy whos just way too busy.

  4. #4
    Boolit Master
    Petander's Avatar
    Join Date
    Aug 2005
    Location
    Finland
    Posts
    1,838
    There must be something strange happening.

    I have half a dozen molds from Miha,always first class communication,shipping and all.

    But now I've been waiting for any email reply for a week or two,using both mails on their website. I'd like to get an NLG version of a certain mold,just asking. No reply.

    I hope things are okay.

  5. #5
    Same here, I ordered a mold a month ago and had it a week later. Had a question about another mold I wanted and sent emails to both addresses and a message through messenger. No response from any of them. I went ahead and placed an order yesterday morning, but haven’t got any confirmation other than a PayPal email. Hopefully everything is still good to go.

  6. #6
    Boolit Buddy
    Join Date
    Apr 2016
    Location
    Virginia
    Posts
    116
    COVID,,,,,,,,,,,,,,,,,

    (That is what everyone else says,, it must apply here,,,,,,,,)













  7. #7
    Boolit Mold
    Join Date
    Jan 2019
    Posts
    24
    Try...try again...
    If bankrupting the counrty is the goal its darn near a success.

    There are utopian country's available for folks that despise the US constitution.

    Me, i said it.

  8. #8
    Boolit Buddy Teemu's Avatar
    Join Date
    Aug 2017
    Location
    Finland
    Posts
    177
    It is probably Covid....Most countries on there are strict lockdown. Like was mentioned other topic here. That do not hinder to answer emails but there must been huge pile of those emails because everyone is sending and wondering. Try remember.... Eu countries like Slovenina or Finland are quite small is you look population. In USA has plenty of cities which has more people than whole Slovenia or Finland. If I'm correct Slovenia has little over 2 million people in whole country. Just guessing....

  9. #9
    Boolit Master

    tomme boy's Avatar
    Join Date
    May 2011
    Location
    Clinton, Iowa
    Posts
    4,913
    Well it is actually just Miha and his father that are running the show last I heard. No one wants to work just like here in the good ole USA.

    But Like I said his communications are hit and miss.

  10. #10
    Boolit Buddy
    DHDeal's Avatar
    Join Date
    Aug 2016
    Location
    South Carolina
    Posts
    456
    My only customer service experience has been great (wrong mold was sent to me) but that was last year. I will say that my experiences buying molds from Miha has been and still is phenomenal. Just ordered another one last Thursday and probably will receive it Wednesday at the latest. I can't order from Amazon and get something as quick, and Amazon products are more or less coming from the USA.

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check