Midway USA customer service SUCKS

[kayala]

It’s funny I’ve purchased an item on Friday, paid $2 more to upgrade to regular USPS shipping and got package on Monday instead of min 10 days via “innovation” crap


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[Shepherd2]

The order I placed on June 13th finally showed up June 25th. I'll look into the upgrade since I'll order from Midway if I can't find what I want elsewhere. Does seem like bribery to get good service.

[stubshaft]

Just to reiterate my situation with Midways Customer disService:

I ordered an item on the 5th of this month. The tracking number indicated it should arrive on the 13th (obviously it didn't). I attempted to call Midway and got a recording stating they were not answering their phones. I e-mailed them on 15th, and awaited their response which according to their website should take no more than 24 hours. I finally received a response on the 22nd from them. After a brief spat of e-mails I was told I would have to wait until the 28th to file a claim. When queried the CS agent stated that they have their own arbitrary schedule of when things should arrive? The 28th came and went without receiving my order. I sent another e-mail to Midway. The CS agent stated that they would be sending another package and it would be upgraded? to full UPS. I should receive it in 10 to 14 days!

[Mal Paso]

I REALLY HATE the UPS/Fedex to USPS crap shoots but the worst was amazon. I think the amazon truck stopped to party over New Years with my new printer on the way from Florida. Then it bounced between the Carmel PO and San Jose for 3 days. I finally found out where it was, went there and took it away from them.

[Idaho45guy]

I believe the "New Normal" includes rapidly deteriorating customer service and shipping from all major suppliers.

I applied for a customer service type job within my company as I'm burned out from working every weekend and every holiday on graveyard shift for the past 4 years.

Prior to coming to this company, I worked in customer service for 8 years with the #1 rated insurance company in the US for customer service. I submitted an excellent cover letter and impressive resume and the manager in charge of hiring was a friend of a friend who talked me up.

I thought it was in the bag.

I didn't get the job. I found out later that the hiring manager handed out the top ten finalists for the position to his team of 5 women, all under 30, for them to choose who they wanted. They chose a young guy with almost no experience because he sounded cute.

This is the world we live in. No longer are performance, experience, and wisdom valued.

We have become a nation of selfish, ignorant, shallow, and incompetent jerks.

[thxmrgarand]

I have recently had outstanding customer service from Lyman and from Brownells.

[Cosmic_Charlie]

Yeah, the free shipping is really slow. I ordered something second business day recently which I seldom do and it was three days late. Sent an email to them and they refunded the shipping cost. I mostly avoid purchasing there too.

[farmbif]

I only order from them when they have blemished bullets at rock bottom prices or have dies in stock that other places do not have or moulds I want that are on clearance, have gotten boxes with bullets pouring out once or twice but I'd rather shop around for powder primers and other things I use.
it seems they have gotten so big they can't keep up with quality customer service or competitive prices to other online sources.

[shortlegs]

Yeah I have had the same problems with midway cs not doing anything or answering questions. I Feel like Idaho45guy, but hey this"old white man"has a policy of giving it right back to them with bad reviews and filing complaints with the company. The more that do this, the more it cost the company( employees being paid to handle complaints). Yes I now shop around and usually find better prices and lower/free shipping from smaller businesses, and much better customer service. Speak with your wallet!!!!

[444ttd]

i don't like to midway but i will if i can. the only name for me go to "box store" is graf's. i ordered a set of dies and brass last May and the delivery time was horrible(3 or 4 weeks) due to the corona virus shut down. i have used graf's this month and the delivery time was about 8 days. i use ehay sometimes and they are on the ball for shipping stuff, i figure 3 - 5 days on shipping. i use amazon rarely, so i don't do amazon prime. i don't remember the time i have used midsouth but they were ok to deal with.

ups and fed-ex are about 10-15 minutes away and to date, their service to delivered packages to my door is exemplary.

[oldscool]

I usually wait for free shipping when I want to order from midway. If the stars are aligned right I may even find a few things I can use on sale. I always add a box of ammo to the order to insure that it comes by ups.
Only problem is, when I placed an order on Sunday, hardly any ammo was in stock and had to order a box of 22 cci shot shells to insure my brother would get his bd present before he leaves for vacation on Friday.
It was delivered today.

I always have had a delivery either the next day or day after when ups delivers. The sure post takes 4 to 7 days.

Never had problems with Midway.

[Jsm180]

Placed an order on 7/6 with free shipping, got the ship confirmation the same day and shipped SurePost. As soon as it was in the UPS system I upgraded to Ups ground on ups.com for $3.50. Brown truck delivered it today.

[BigAlofPa.]

My Lyman press i ordered from them came on time. Only disappointment i had. Was they day after i ordered. They had free shipping on orders over 49.00. I emailed them about it. Asking for a possible refund on the a shipping. They said no. Some excuse about the weight. I had other stuff heavy come when they had the shipping special. A store credit would have been appreciated.

[JerryCan]

Before internet, I loved their catalog that arrived monthly. I'd read it over and over finding new things to buy. Shipping was always reasonable and customer service fantast. Several years ago they just didn't have the best prices anymore, plus they really weren't as helpful. I use Brownells now, and have never been disappointed.

[Elkins45]

I’ve been shopping with Midway since shortly after it became legal to mail reloading components again back in the 80s. I still generally check with them first when I order things and then compare with Brownell’s, Midsouth, Grafs, etc. The couple of times they have made a mistake they fixed it quickly and cheerfully. I think in the current frenzy it’s not unexpected for everything to take much longer than normal.

Someone here taught me how to defeat the mail “innovations” shipping. Just add a box of ammo to your order, even a single 50rd box of 22LR will do it. The PO can’t ship ammo so they have to use a common carrier for delivery.

Placed an order on 7/6 with free shipping, got the ship confirmation the same day and shipped SurePost. As soon as it was in the UPS system I upgraded to Ups ground on ups.com for $3.50. Brown truck delivered it today.

The UPS truck usually passes by my house on the way to the PO. There have been a couple of times he’s just delivered it on the way.

[Idaho45guy]

I tried to use Midway yesterday for some new brass cases and bullets, but they were out of everything for .40 S&W. Guess I'll have to wait to see how bad they are these days.

[barnabus]

I stopped using MidwayUSA over a year ago. I believe they changed hands. I stopped all emails from them, but still get printed flyers. Those go right to the trash.

same here...Lyin Larry gets nothing from me

[Zingger]

To avoid the slow as heck shipping from Midway I typically throw a box of .22lr, 9mm or the like in to make sure it goes to UPS.

[megasupermagnum]

same here...Lyin Larry gets nothing from me

What? I can't find anything about Midway being sold. Larry Potterfield is still listed as the founder and CEO of the company, not something that often maintains when sold. Larry is a great guy, who has likely done more for the shooting sports than any one of us here.

BTW, I just ordered from Midway Friday, and it came today. Nothing to complain about.

[Idaho45guy]

Got a tip that Midway got in some bullets, so I went there and found a box of Hornady XTPs in .401 180gr, my favorite bullet for .40 S&W and 10mm. Box of 100 was $25.99. I paid $23.99 for a box at my local gun shop last week. Added it to my cart and went to check out and they wanted $11 to ship it. Nope! I still have a few months worth. They can keep their overpriced components.