Umarex CS

[hollywood63]

Has anyone had any luck with customer service from these folks? I tried to call and of course no answer I then sent a email through their site and that went unanswered as well.

[HollowPoint]

I've always seemed to be able to get right through to them when ordering replacement parts either by phone or by email but, their working knowledge of the products they are there to service is rather lack luster. On the one had you'd think they'd know more about the inner workings of the air guns they sell but when you consider that they sell a whole lot of different items I guess it could be a daunting task to know everything about everything they sell.

They did strike me as generally just being stock clerks with a small amount of actual hands on knowledge of their products though.

HollowPoint

[oconeedan]

I recently had great service from them. I filled out the online help form, they emailed me back within a couple of days, and told me to call their customer service. I did, and they sent me the parts at no cost within a few days.
The customer service number they gave me was 479-646-4210 ext 7
Dan