Hello friends,
I bought a new Marlin 1894 in 45 Colt. It developed bolt problems and instead of tinkering with it myself I decided to test out Marlin/Remington's customer service for their new guns. I posted about it in an earlier thread below.
Here is how it is going so far:
On 9/6/19 I went online to Marlin, explained the problem and within minutes I had an authorization to return the rifle for service. From the same web page I requested a UPS pick up date. I printed out the return form and boxed up the rifle.
Marlin also incorporates a feature that let's you track the status of your gun's repair by entering the serial number and your zip code. It returns a "status".
9/9/19 Rifle picked up at my home in California by UPS.
9/16/19 Rifle received at Marlin.
status shows "new"
9/24/19
status changed to "repairing"
9/27/19
status changed to "inspected"
9/30/19
status changed to "packed"
later that same day
status changed to "shipped"
I then got a nice email from the Marlin customer service department letting me know that my rifle had been repaired. No details on the nature of the work. A tracking number was provided. I should get the rifle next Monday, 10/7/19.
As luck would have it I am off next week so I will have plenty of time to try it out.
So far I am happy with the process. If the rifle is repaired correctly then I will consider the matter closed.
Steve in N CA: