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Thread: What's up with dilon these days?

  1. #21
    Boolit Master FISH4BUGS's Avatar
    Join Date
    Jun 2005
    Location
    Inland from Seacoast New Hampshire
    Posts
    2,000
    My customer number at Dillon is 19XX....that's how long I have been with them. Original 450 upgraded to 550 upgraded to 550b. I load for machine guns so I have loaded literally hundreds of thousands of rounds, if not more.
    My 550b has been kept running for many many years now and it never cost a dime to repair.
    A spare parts kits and small parts here and there keep this machine humming.
    I would not base my dislike of Dillon on one incident. They stopped the lifetime warranty on electronic stuff some time ago.
    Completely understandable in my book.
    Collector and shooter of guns with selector switches and threaded barrels. Collector of suppressors, SBR's, AOW's and SBS's. Lead and brass scrounger. Never too much brass, lead or components in inventory! Always looking to win beauty contests with my reloads.

  2. #22
    Boolit Buddy Nick Quick's Avatar
    Join Date
    Apr 2016
    Posts
    177
    I called Dillon once and told them I recently moved and during the transportation somehow I lost my primers tubes and I want to buy 3 tubes. They asked for my address and said it is not fair to have a machine that have no primer tubes even if is my mistake. I just didn't know what to say anymore. A week later I got a package from them with three tubes. Free of charge. Even now I cannot wrap my head around it. Needless to say I'm sold to Dillon.

  3. #23
    Boolit Grand Master fredj338's Avatar
    Join Date
    Feb 2009
    Location
    kalif.
    Posts
    5,844
    I have never had an issue e-mailing Dillon for a part or any issue. I get pretty much a 24hr response. Plus you have a paper trail so to speak if something isn't taken care. It's the age of the internet, use it to your advantage.
    EVERY GOOD SHOOTER NEEDS TO BE A HANDLOADER.
    NRA Cert. Inst. Met. Reloading & Basic Pistol

  4. #24
    Boolit Master
    Join Date
    Sep 2016
    Posts
    814
    The only "negative" experience I've had with Dillon was mostly on me when I was a raw novice reloader. The retaining bolt for the shell plate on my SDB had broken and, being completely non mechanical, I insisted to the representative I called that I needed to send the press in to get the shank of the bolt out. They accepted the repair at no charge to me, but the rep did comment that it might take a week or so, "since hunting season is coming up". I'm sure he was thinking that idiots like me were what was in season, but I got my press back with a new bolt, no charge.

    Since then, over the past 25 odd years they've basically repaired or replaced every part on that press except for the ram and the dies. The only items I paid for were the spare parts kit, the upgrade to the powder bar return mechanism and the twenty primer tube tips (I actually have and use that many primer tubes, but had never asked for that many tips at once; I guess, given the eBay thing, I shouldn't be suprised that an eyebrow was raised).

  5. #25
    Boolit Buddy
    Join Date
    Nov 2013
    Location
    Corvallis Oregon
    Posts
    311
    I have been a Dillon owner since the 80s and now have 5 that I use. All I can say is since Mike passed away things are not the same. I have had to debur items with sloppy machine work and some that really didn't work at all.

  6. #26
    Boolit Master
    Join Date
    Sep 2016
    Posts
    986
    Kinda miss my Dillon "Blue Press" booklet every month. So did the guys at the post office. Frank

  7. #27
    Boolit Mold
    Join Date
    Sep 2008
    Location
    Tennessee
    Posts
    1
    Never any problems with Dillon, they are always ready and willing to help with anything I need

  8. #28
    Boolit Grand Master

    Join Date
    Oct 2009
    Location
    England,Ar
    Posts
    5,365
    I have not had to deal with Dillon since Mike died but their CS was the best in the business at one time. Oh sure, there were others just as good. RCBS and Leopold come to mind. Maybe Dillon's deal does have something to do with Ebay sellers? But, QC problems are not an Ebay problem. I hate to see them change.

  9. #29
    Boolit Master
    Join Date
    Jun 2011
    Location
    Pleasant Hope MO
    Posts
    967
    I guess I going to find out, I just broke my 30 year old powder measure on my 550.

  10. #30
    Boolit Master
    Join Date
    Sep 2016
    Posts
    814
    Quote Originally Posted by samari46 View Post
    Kinda miss my Dillon "Blue Press" booklet every month. So did the guys at the post office. Frank
    I still get mine, ever since I got the press all those years ago. New, larger format now, it seems.

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check