Been dyed in the wool Dillon blue since I first laid hands on a RL550B some 20 years ago. Over the years, I've added two more Dillon presses to my bench. Phenomenal machines which have produced 100's of thousands of rounds over the years. As with anything mechanical, things do break from time to time. So far it has always been something small. A spring, a pawl, or some plastic doo-dad that had just plain had enough. Used to be no problem. Just call up Dillon and get the replacement part in the mail within a couple days. However, these days, there seems to be more BS to their "No-BS Warranty" than I am accustomed to. Keep in mind, I am in no way an abuser of their warranty or my equipment. I call Dillon maybe once a year for what doesn't amount to more than a couple dollars in small parts. However, these days when I call, I am more than likely to get someone who is having a bad day on the phone, questions me as to how the parts broke, promises me the parts will be mailed, then fails to do so. Three times I called Dillon for a primer indexing arm for my XL650. The first time, I waited a month, nothing arrived. Called again, waited another month, nothing arrived. Called again this morning and we'll see. I'll pay for the darn thing. I don't care. I just need it. Getting to be too much BS for me but what to do?