With a very few surplus (Fed) tax dollars in my hand, I splurged and bought myself a Hornady 0505010 Lock-N-Load Quick Trickle, and I -- with no reservations -- rate it as "an eleven on the ten scale"! For me, in my fifty or so years of loading, I have never had the "WOW! -- I wish I'd have had this!!" as much as from this product! It surely gives a great new pleasure to adding powder almost by the kernel!
Why my post here? As a rough guide to us all, many a post have appeared re the stellar-plus customer service of RCBS; and similar of Dillon. Frankly, I have not read much re Hornady.
Well, "Jack-*** George" followed the instructions which came with the brand new unit I bought from Brownells, and in hopeful removal of their anti-rust/corrosion stuff on metal, caused some of the clear plastic tube to get surface-dissolved -- e.g., not pleasing to they eye anymore, albeit function was not compromised. My err here "ate at me" for a week or two, until I picked up 'phone and rang their customer service. A technician advised the part is but $18.33, and inquired if I wanted one; answering in the affirmative, I was transferred to a young lady who -- after I explained what I did -- suggested it may be a warranty item. I received an eMail earlier today that a replacement tube has already been posted to me from them, gratis.
So.... I thought I'd share that Hornaday now has joined the other mentioned vendors, as a firm more than deserving of my future purchase dollars!Attachment 241291