Using my 223 SB Sizing die last night, I broke the decapping pin. Just got off the phone this a.m. with RCBS rep, John, he was pleasant, polite and after asking for my info, asked what part I needed. Told him decapping pin he said it would be in the mail today. I mean I've heard about RCBS customer service, but to actually experience it WOW! Almost like he couldn't wait to finish with me so he could get to the next customer.