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Thread: RCBS suprized me a little!

  1. #1
    Boolit Master
    Join Date
    Mar 2013
    Location
    NE Nebraska
    Posts
    556

    RCBS suprized me a little!

    I am starting to load for cast boolets in a Henry .357 Max, and I posted a question to their 'tech people' asking about using a cowboy expander in a standard carbide die set, to get a larger neck for my .358 cast? They didn't reply to my question, just sent me a new cowboy expander stem, marked ' damaged part replacement', free of charge. When I didn't hear back from they I ordered same from Midway USA. With my cheap digital caliper, the cowboy expander measures about .358/9, and the orginal about .001 less. May have to sell one? That's service!
    hc18flyer

  2. #2
    Boolit Master
    Join Date
    Mar 2009
    Location
    Near Enterprise Landing
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    954
    Just received a ram pin for my 1969 Rock Chucker from RCBS. Free and quick. 60 years old and they still care.

    Outstanding.

    762
    Hope for the best, plan for the worst.
    My amendment can beat up your amendment.

  3. #3
    Vendor Sponsor

    Smoke4320's Avatar
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    the 2 examples above is why most of my equipment is either RCBS or Dillon .. service AFTER the sale
    I carry a Nuke50 because cleaning up the mess is Silly !!

    http://www.bing.com/search?q=nuke50&...7ADE&FORM=QBLH

    Selling Hi Quality Powdercoating Powder

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  4. #4
    Boolit Master



    skeettx's Avatar
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    Jul 2009
    Location
    Amarillo, Texas
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    3,067
    I have had great service from both companies
    NRA Benefactor 2004 USAF RET 1971-95

  5. #5
    Boolit Master
    Join Date
    Mar 2016
    Location
    Boise, Idaho
    Posts
    650
    A few years ago, I called them to ask for a part number for expander plug assemblies that would work in the 10/40 for cast. My intent was to order them, but unsure what to buy. Being unsure himself, the gentleman sent a couple different sizes to try. For free.

    By the way, the expander plug you want for the 10mm is the Cowboy expander assembly for the 38-40 WCF. Stamped "401 Cowboy". The shank is a little long for 40 S&W since it plunges into the part of the case where it gets thicker. I had a buddy machine a little bit of length for the 40. The shank, as-is, is perfect for the bearing surface of 180 and 200 grainers in the 10mm case.

    The 401 Cowboy M expander is left. The standard 40/10 M expander is right.


  6. #6
    Boolit Master
    Winger Ed.'s Avatar
    Join Date
    May 2007
    Location
    The Republic of Texas
    Posts
    980
    That's cool.
    I have a good story from Hornady:
    Back in the early 80's I got into reloading with a Pacific 007 single stage kit.
    A few years ago, the clear tube on the powder measure had gotten black, hard, and disintegrated.

    I called them to get a new one. They didn't normally sell it, and didn't even have a listed price,
    so the lady at customer service said they'd just send it at no charge.

    It wasn't exactly a warranty issue after over 30 years, and I didn't want something for nothing,
    so I asked if it'd be OK to donate $20 to the NRA in their name.
    We were both happy with that.
    Everyone can learn from their mistakes.
    However; it's less painful, and cheaper to learn from the mistakes of others.


    Old age and treachery will always overcome youth, and skill.

  7. #7
    Boolit Master Shawlerbrook's Avatar
    Join Date
    Nov 2015
    Location
    Central NY
    Posts
    840
    RCBS is a great company with great products!

  8. #8
    Boolit Buddy Static line's Avatar
    Join Date
    May 2014
    Location
    Northeast Ohio
    Posts
    165
    RCBS did the same for me. I needed a cowboy die expander for my standard die as well.I called them and told them I would like to buy one and the lady said that she would have one in the mail that day at no charge.

  9. #9
    Boolit Buddy


    Join Date
    Sep 2009
    Location
    The Lowcountry
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    317
    The FEW times I have had problems with RCBS, it was replaced no questions asked. A life long fan of the green machine.

  10. #10
    Boolit Master
    leadhead's Avatar
    Join Date
    May 2006
    Location
    Leechburg Pa.
    Posts
    586
    You had better service than I did....Read Loading 44 special.
    Denny

  11. #11
    Boolit Master Bazoo's Avatar
    Join Date
    Dec 2013
    Location
    Cecilia, Kentucky
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    2,624
    I bought a set of 45 acp dies off the forum here. They were missing the bullet seating stems. So I called RCBS and told them I needed both a round nose and flat stem for dies I bought used, they refused payment and sent them for free.

  12. #12
    Boolit Buddy nueces5's Avatar
    Join Date
    Dec 2018
    Location
    Far south
    Posts
    179
    I had a situation with redding
    because my fault broke a full size die
    I wrote an email explaining what happened and what the spare I needed, and the next day they answered asking me for the address. I gave them to them and after 10 days I had two equal parts in my house, in Argentina. No fee. No questions. I really wanted to keep buying redding

  13. #13
    Boolit Grand Master

    Join Date
    Oct 2009
    Location
    England,Ar
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    RCBS and Dillon both have well earned reputations. It’s good to hear that Hornady and Redding are stand up companies too. I don’t own any Hornady and have not needed help from Redding, yet!

  14. #14
    Boolit Grand Master

    Beagle333's Avatar
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    Mar 2012
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    Back in the woods a piece, just outside Auburn, AL.
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    RCBS has helped me every time I had a part issue. And usually free too.
    KE4GWE - - - - - - Colt 1860, it just feels right.

  15. #15
    Boolit Bub
    Join Date
    Aug 2012
    Location
    Susanville, Kalifornia
    Posts
    51
    I've had two issues crop up with RCBS products over the years that were due to just normal wear and tear and RCBS never charged me a dime for replacement or parts. Their service is absolutely outstanding which makes me such a loyal RCBS fan!

  16. #16
    Moderator


    Minerat's Avatar
    Join Date
    Jun 2008
    Location
    Jefferson County, CO
    Posts
    2,600
    I have 2 for you. I called RCBS about a primer spring for a piggyback and the nylon bushing. They sent 4 bushings and a spring that is better then the original. Called them warranty items.

    Contacted Henry Rifles about a replacement front sight hood for one of their older 22 levers that my grand son got from my FIL. Also asked about a printed manual and ask them to invoice me. I got both items no charge. Pretty good people to work with.
    Steve,

    Life Member NRA
    Member: Clear Creek County Sportsman Association


    Kilo Charlie zero Golf Papa Tango

  17. #17
    Boolit Buddy Static line's Avatar
    Join Date
    May 2014
    Location
    Northeast Ohio
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    165
    Quote Originally Posted by leadhead View Post
    You had better service than I did....Read Loading 44 special.
    Denny
    Maybe you talked to the wrong person.Try again.Seriously.

  18. #18
    Boolit Master


    Join Date
    Oct 2009
    Location
    Northern Michigan
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    Quote Originally Posted by 45workhorse View Post
    The FEW times I have had problems with RCBS, it was replaced no questions asked. A life long fan of the green machine.
    The Green Machine was the reason I stopped buying RCBS stuff for decades. That was a $400 mistake. And before you few guys who use the darn thing pile on...I know you can make it work - sorta kinda - if you prime off the press.
    Don Verna

    NRA Endowment Member

  19. #19
    DOR RED BEAR's Avatar
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    Oct 2011
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    1 mile from chickahominy river ( swamp) central va
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    Rcbs has the absolute best customer service i have ever seen.

  20. #20
    Boolit Master Murphy's Avatar
    Join Date
    Jan 2006
    Location
    Idabel, Oklahoma
    Posts
    788
    RCBS and Dillon. They rule the roost in my personal experience. In the past 40 years, there have only been 3-4 times I've ever needed anything from either of them. They came through with flying colors every time.

    Two years ago after many thousand of rounds loaded on my Dillon 550B, it was in need of some attention. I sent it off with payment for a refurb and what came back (quickly I might add), shocked me. I'm 99.99% sure they just replaced my old one. The only thing I could see that didn't look brand new, was the platen on top of the ram.

    Murphy
    If I should depart this life while defending those who cannot defend themselves, then I have died the most honorable of deaths. Marc R. Murphy '2006'.

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check