smokeywolf, try that logic the next time your Doctor makes you wait two hours for your scheduled appointment! You SHOULD be able to back charge HIM for the wasted time. However, when he has your insides on his table, and you are hoping for a favorable outcome, he just might remember you.
From my perspective as an intermittent seller of brass and bullets, it costs little to nothing to include as much as 2% to 3% OVERAGE on orders less than 500 pieces. As order size increases above 500, overage from 1% to 2% is smart. If you are shorted, an HONEST SELLER must do what is necessary to make it right with his purchaser. Miscounting can happen. Sending the WRONG head stamped cases does happen. Being in a hurry to ship will create mistakes. ALL MISTAKES must be immediately corrected. Word of mouth travels FAST and FAR.
And then there are always one or two fellas out of many. They just won't please. Ship them an order and get complaints about extraction dents on 223 cases (duh!), or case mouths dented in shipping (duh too!), or few and far between a lube groove or base edge complaint (I have always tried to ship "rattle free"), or opine that you did not ship "once fired" to which I always reply they have been fired AT LEAST once. I give these fellas ONE chance for satisfaction, negotiating what they consider to satisfy their concerns.
After $100.00 received, I shipped two equivalent Small Flat Rate Boxes through the US Post Office. Their automated equipment "ate" one of my two boxes and spilled nearly 500 pieces of 30-06 jacketed bullets into their machine and onto their floor. I received the $50.00 insurance from the PO due in part to the Seller's photographs of both box conditions, letter of "apology" from the PO, and pics of the few remaining pieces out of the damaged box that he received, so I sent him 100% of his $50.00 purchase money back whereas I received NOTHING from the USPO by way of my merchandise. So I got screwed on his behalf, but made him happy with the transaction. It didn't put me out too badly either.
I hope the PO crew wasn't too put out getting those bullets out of their machine and off of the floor. I double box and double tape now if the weight is great or the cases will stack nicely. Time is what I have. Stacking cases ain't no great shakes and just "looks nice" when the box is opened.