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Thread: RCBS customer service

  1. #1
    Boolit Mold
    Join Date
    Oct 2015

    RCBS customer service

    Don't post much, normally just read what everyone else is posting as most folks in here seem to know a mite more than me.
    I've been casting for roughly forty years now and enjoy the shop work as much as I do the shooting.
    I've had an old RCBS lube-sizer for more years than I can remember and never had a problem with it until a couple of weeks ago when I went to add another stick of lube and found a mess of string looking gunk in the top of the sizer. One of the O rings that surround the gizmo that presses the lube down into the sizer had a small gap...looks like I pinched it when I changed the last stick of lube. Could not find anything on these so sent an e-mail to RCBS asking if a regular O ring would work or if there was a way to order just the O rings.
    My answer was that replacement O rings were in the mail. Sure enough 4 days later I had new O rings. If I can make these last as long as the old ones I think this will be a lifetime supply.
    Same week I got a new RCBS die to cast something smaller than the 405 grain 45-70 slugs I had been using. That sucker put out an almost perfect boolit on the first round. By the time the die was warm it was running great looking boolits and I got a little carried away.
    I plum forgot to put something between the lock screw and the screw that holds the sprue cutter on and it tightened on me. I was almost finished with the run I was working on and tried to "tap" it closed. You guessed it, I sheared the bolt off and had a sprue cutter among the castoffs. I have never done that before and was a little embarrassed, but sent another e-mail to RCBS.
    This was over the 4th of July holiday so it took a couple of days to get the reply that a new bolt was in the mail.
    I don't break much and am pretty careful with my equipment, but in a week managed to mangle two different pieces of equipment, both RCBS made. I was stunned at the response from them.
    Customer service is still alive and well at RCBS as far as I can tell. Very pleased to pass on the praise.
    Oh yes, I put a small piece of 10 gage copper wire ahead of the locking screw before I put that die back together. Don't expect to have any further problems.

    Just thought I would try to pass on something positive and see if anyone has experienced such great customer service from any other manufacturer?

    Good to know which ones will provide service when needed.

  2. #2
    Boolit Master

    skeettx's Avatar
    Join Date
    Jul 2009
    Amarillo, Texas
    Hello jwlegal
    WELCOME on your first posting
    Great post
    I have found RCBS to be customer friendly
    Sure do hate they closed their custom die shop
    NRA Benefactor 2004

  3. #3
    Boolit Master Tripplebeards's Avatar
    Join Date
    Apr 2017
    Southern Wisconsin
    Every time I have an issue they send me free replacements that show up in less than a weeks time. Their awsome! Hornady in the other hand likes to charge for their defective parts.

  4. #4
    Boolit Mold
    Join Date
    Dec 2013
    Recently I was working over some 44 mag brass and came across some S&B cases that had small primer pockets. I ended up trying to re-prime these and ended up bending the primer arm and broke the hinge screw in the process. I called RCBS, told them what I did, and it was purely my fault. They asked for my name and address and wouldn’t take payment from me. A few days later, the parts arrived. Fantastic service from a great company. Others should learn from this.

  5. #5
    Boolit Master

    Bzcraig's Avatar
    Join Date
    Dec 2012
    Nampa, ID
    They are second to none even when an item was purchased second hand.
    "Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same......." - Ronald Reagan

    "It is foolish and wrong to mourn the men who died. Rather, we should thank God that such men lived." - George Patton

    The second amendment is a nail on which hangs a picture of freedom - member Alex 4x4 Tver, Russia

  6. #6
    Boolit Master Murphy's Avatar
    Join Date
    Jan 2006
    Idabel, Oklahoma
    In my nearly 40 years of reloading, I've used mostly RCBS products for just about every thing. I can't recall needing their customer service more than a couple of times. They have always came through like a champ. I have nothing but good things to say about RCBS products and their customer service.

    If I should depart this life while defending those who cannot defend themselves, then I have died the most honorable of deaths. Marc R. Murphy '2006'.

  7. #7
    Boolit Master

    Join Date
    Oct 2009
    Quote Originally Posted by Murphy View Post
    In my nearly 40 years of reloading, I've used mostly RCBS products for just about every thing. I can't recall needing their customer service more than a couple of times. They have always came through like a champ. I have nothing but good things to say about RCBS products and their customer service.

    This pretty much describes me. Its good to hear that they are still maintaining the rep that they have worked so hard to earn. Oh Yeah, Welcome to the Forum, jwlegal!

  8. #8
    Boolit Bub
    Join Date
    Sep 2017
    Near that little town in Eygpt or SW Wyoming, whichever
    I think most of the casting/reloading folks do a pretty good job with customer service. I have had great luck with RCBS and the feedback on Lee is generally good. Dillion has great feedback (I don't have any Dillion products but if I was in the market for what they sell, I would be all in.) The only company that seems to have an issue (that I have observed) is Lyman and that is mostly actually getting to talk with someone. Once you get to real people they are helpful and try to resolve the issues.(That has been my experience anyway)

  9. #9
    Boolit Master
    Join Date
    Aug 2009
    SE Michigan
    Recently I dealt with them and received the part for LAM in less than a week.

  10. #10
    Boolit Master RED BEAR's Avatar
    Join Date
    Oct 2011
    central va
    the only problem i have with rcbs is that i feel guilty to keep getting free wear parts i tried to pay for them but was told that they had no way to accept payment and they were small parts and they would just send me some. i will always check rcbs first on all future purchases . and if possible will give them the busness before others.

  11. #11
    Boolit Master woodbutcher's Avatar
    Join Date
    Feb 2008
    LaFollette Tn
    Used RCBS equipment when I was reloading.The only thing that I had to call for was some decapping pins.No charge,and a great CS rep.Then I thought,what if I could find some locally for almost the same price?Well,got out the micrometers and the decap pins and went to the local hobby shop that sold gas powered model airplanes.By golly there it was.Stainless steel pushrod wire,and just the right size.36"piece for .50 cents.Funny thing.Never broke or bent another pin.Never used any of the hobby shop rod either.
    Good luck.Have fun.Be safe.
    People never lie so much as after a hunt,during a war,or before an election.
    Otto von Bismarck

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check