My buddy was moving into a new house and moving all of his reloading equipment and supplies in back of a trailer. They were involved in a vehicle mishap and the trailer slung his two expensive Dillon progressive presses and reloading supplies onto the highway. The presses were badly damaged and he called Dillon and explained what happened and asked if they would try to repair them. They told him to box it all up and include all the broken parts that he could find. He did so and Dillon repaired the presses and sent them back to him looking brand new. The biggest surprise was they didn't charge him anything for repairing them -- even though this was not caused by faulty equipment but a vehicle incident. That is quite a testimony for Dillon and how they look out for their customers! He was shocked to say the least!