I bought a Oehler Model 35 in 2003 or 2004, couldn't see paying the extra $$ for a printer on it. It has been in use since then, at first it got used almmost weekly, then monthly now it is maybe 4 or 5 times a year.
A few weeks ago I set it up to test some 308 Win loads in my Ruger Gunsite Scout rifle. First round across the sky screens - nothing. I check the leads to ensure I had plugged it in correctly, Start, Mid and Stop. They were plugged in correctly and shot another round across the scky screens - Nothing the display stayed the same.
Finished out my group and went into the house to read the manual (yes I still have it) for any troubleshooting. Not much help there so I went onto the Oehler Research Web page to see if they had any tests I could run. The one that I tried was to plug in only a sky screen into the start slot shoot across it to see if it gave me an error - Normal start screen nothing, unplugged it and plugged in the middle screen to the start slot - same thing - Nothing. Plugged in the Stop screen into the start slot and same thing - no change in the reading.
Went back into the house and looked up their Customer Service nummber and called. The individual I talked to said I did everything he would have suggested and to box it up with the unit and the scy screens. Didn't need to send in my rod or the diffusers.
Put it into a flat rate box with a letter about what was happening and what I did with my return address and e-mail address and took it to the post office. That was Wednesday, it arrrived on Saturday before Memorial Day.
Last Wednesday I received an e-mail with the UPS tracking nuber and an estimated date of arrival of Monday (today).
It arrived today and I took a little bit of time out of Honey Do's to put the sky screens back on the rod and re-tape the wires to the rod. Oh yes, I read the invoice, replaced 3 each buttons, check unit and it is working properly.
Cost = $0.00
This unit is 14 or 15 years old and didn't cost me a dime to fix it (out side of the shipping to them, they paid the shipping back to me)
Great Customer Service, Great Turn around time and when I bought it the Oehler Model 35 (or 35P (Printer)) were the best a normal guy like me could buy. Not sure if there are any on the market today that are better or more consitant (sp) or that have that kind of warrenty on an electronic device.
Drew