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Thread: RCBS Customer Service

  1. #1
    Boolit Buddy JMax's Avatar
    Join Date
    Sep 2007

    RCBS Customer Service

    Last Wednesday I called RCBS customer service to order six parts that I needed to repair my old LAM. As posted before on the forum there is no charge and I got the parts on Monday. Wow I put them in the exceptional service class with Swede at NOE and Dillon. My experiences with other vendors have not been anywhere near these three. I have not tried Redding but have experienced OK service from Lee, Lyman, will avoid them except for MDies, and will avoid Hornady.

    I expect there are other great companies but have not had experiences them.

    I did not mention Midway, Grafs an Sons and Brownells as all three also have exceptional customer service.

  2. #2
    Boolit Buddy RED BEAR's Avatar
    Join Date
    Oct 2011
    outside richmond va
    Must agree on rcbs have always been great in past

  3. #3
    Boolit Buddy maxreloader's Avatar
    Join Date
    Jan 2015
    Southern March 15th, 1820
    Never had a problem with RCBS... on the other hand Lyman was a pita.
    Looking for Ideal molds 419181 (44 Evans Long) and 375167 (38-72)
    "Joined Dates" are deceiving if you factor-in "lurk dates."

  4. #4
    Boolit Buddy

    Join Date
    Nov 2010
    Hornady service is just has good as RCBS or Dillon. Been dealing with all three for 27 years never had a problem.
    Forgot Redding they have always taken care of me also

  5. #5
    Boolit Buddy Bayou52's Avatar
    Join Date
    Jun 2013
    SE Louisiana
    Love RCBS' no questions, no BS customer service. Every corporation should act similarly with regard to their products....
    NRA Life Member

  6. #6
    Boolit Bub
    Join Date
    Aug 2012
    Susanville, Kalifornia
    RCBS has the BEST customer service in the reloading business, period!!

  7. #7
    Boolit Master

    HangFireW8's Avatar
    Join Date
    Dec 2008
    Central Maryland
    My only "problem" with RCBS is they've been too quick to send me parts, and not listen to my actual problem. I ended up solving the issue with a crooked case trimmer myself, but I had a pile of unnecessary parts from RCBS by the time THAT episode was over.

    Can't complain, I guess.

    I've gotten excellent service from Hornady, Lyman and even Lee (and some so-so.) However it takes politeness and intelligent discourse, not demands and "I know best" attitude. One phone call a few years back I made such a good case I ended up being connected to Richard Lee, let me tell you I had to do some fast thinking and talking, he'd heard it all!
    I give loading advice based on my actual results in factory rifles with standard chambers, twist rates and basic accurizing.
    My goals for using cast boolits are lots of good, cheap, and reasonably accurate shooting, while avoiding overly tedious loading processes.
    The BHN Deformation Formula, and why I don't use it.
    How to find and fix sizing die eccentricity problems.
    Do you trust your casting thermometer?
    A few musings.

  8. #8
    I emailed RCBS about a problem I was having with a scale never heard back.

  9. #9
    Boolit Master 308Jeff's Avatar
    Join Date
    Dec 2016
    Tempe, AZ
    Quote Originally Posted by hornet112 View Post
    I emailed RCBS about a problem I was having with a scale never heard back.
    Which scale, Rangemaster 750?

  10. #10
    No, it was a 5-10 RCBS Made by Ohaus

  11. #11
    RCBS service is second to none. Even when I caused the problem they took care of it at no charge.

  12. #12
    Boolit Bub
    Join Date
    Feb 2008
    Mt. Vernon, Washington
    RCBS has always been very friendly and helpful when contacted.

  13. #13
    Boolit Mold
    Join Date
    Mar 2009
    I tried to pay them for a part I broke when I wasn't following the instructions. No dice - they sent me 2 of the parts with instructions free.

  14. #14
    I "lost" a plastic cap for a powder filler. Call to RCBS ... no problem; replacement on it's way. Always pleased with RCBS Customer Service.

  15. #15
    Boolit Buddy Shawlerbrook's Avatar
    Join Date
    Nov 2015
    Central NY
    Similar experience with RCBS here. Sent what I needed free and fast.

  16. #16
    Boolit Buddy flashhole's Avatar
    Join Date
    Jan 2007
    Owego, New York
    I will disagree with dannyd. I've only had bad experience with Hornady customer service. 0 for 6 with me. Simple stuff too. I won't buy anything Hornady because of it and I never recommend anything Hornady. They pi$$ed me off so bad I purged all things Hornady from my bench.

    RCBS customer service is fantastic. They really go out of their way to satisfy customers. That earns repeat business.
    ,,, stupidity comes to some people very easily. 8/22/2017 Pat Lengyel (my wife) in a discussion about Liberals.

  17. #17
    Boolit Master waco's Avatar
    Join Date
    Jan 2009
    Springfield, Oregon
    I have used RCBS customer service one time. It was very good. Dillon on the other hand was like WOW!!!!!!!!
    I broke a $95 part. All my fault. Sent an email asking how much to replace the part and he just wanted my address to get a new part in the mail.
    I said, "No, I broke it, I just want to buy a new one" He said" No, We have a No B.S. Warranty and stand by it "
    They did not want to see proof of purchase or anything. I'll buy Dillon products sight unseen with that kind of customer service.
    The fear of the Lord is the beginning of knowledge: but fools despise wisdom and instruction.
    Proverbs 1:7

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check