Not everyone will spend $250 on electronic ear muffs but if you want to hear every little sound in the woods these are the ones to have. I wear them for all my hearing protection and if the weather is cold. The electronics are top quality with no skips in the volume controls after 4+ years. Unlike some protection you hear each shot clearly, ricochets too.
Anyway, the top strap broke 4 1/3 years into the 5 year warranty. I called customer service, a gal answered in a couple rings, I told her the sale date, she took down my address, told me to have a great day and I had a new replacement strap in my mailbox the next week.
Excellent product, Great Customer Service