I have seldom had a problem with any LEE product but they have been very nice to me each time I have called them. Today The sprue plate on my 22 dc mold somehow got warped. It would cut the front boolit flush but the rear one would have a raised spot in the center of the bottom. You could see light under the plate at the rear hole. I called LEE and the are shipping me a new one in the morning! Boy! Fast service for sure. Like the title says... 2 thumbs up for LEE.