I'm not sure if this is the proper place to post this shout-out for RCBS but here it goes anyway. I recently broke the cap on my very favorite RCBS green plastic bullet puller. This simple tool has done yeoman service for me over the years and it has a lot of sentimental value. I contacted RCBS by phone to see if I could purchase a new cap for the puller. A friendly customer service representative by the name of "Rich" was kind enough to listen to my tale of woe and said he would send me out a new cap along with a new collet and O rings. I fully expected to pay for the parts but when I inquired what method of payment I could use, Rich said there was no charge and the parts would be mailed promptly. Two days later, I received my new parts and I was a happy reloader/camper again! I have a lot of RCBS products that I have been very happy with over the years-especially their bullet molds. But now I can say their customer service is absolutely first class too!!
Streetwalker