I was trying to place an order for the last couple days and it kept telling me that my card was declined. I finally decided to make the call and see what is going on. I dialed the number and a REAL person answered the phone and I had the order placed in just a couple short minutes. No passing you all over the place.
Very impressed and will be doing more business with them.
Jerry Jr.
You can't buy experience, but you'll pay for it.
.... but what do I know, I'm just a dumb farmer. ~ My Dad.
NRA LIFE MEMBER Upgraded to Endowment Member 5-23-14
I've had a similar experience with Hunters Supply, Kahr, Hi Point and a couple of others. The firearm/shooting industry has customer service second to none.
I Am Descended From Men Who Would Not Be Ruled
Fiat Justitia, Ruat Caelum
It's nice when someone really answers the phone ,
Agreed. Companies with poor CS don't tend to last long.Originally Posted by jonp
I can't remember the last time I called a company and I didn't have to hit numbers to get the right place. That is why I was so surprised.
A couple years ago I did have someone from precision reloading call me to confirm my order. I guess a flag went up when I some how managed to submit it twice.
Jerry Jr.
You can't buy experience, but you'll pay for it.
.... but what do I know, I'm just a dumb farmer. ~ My Dad.
NRA LIFE MEMBER Upgraded to Endowment Member 5-23-14
Good outfit there, I have yet to have to make a phone call.
Best one was an order I made at 4 fri afternoon, by 10 am monday morning it was on my steps waiting for me. Solid company one I am glad to recommend to anyone.
They are doing it the old fashioned way, they are EARNING their reputation.
I like BPI too.
I spend too much time surfing through their website looking at stuff I want to buy.
Magma engineering and Dillon are usually really good at answering the phone within a few rings too.
Really???
Taurus has been around a long time.
The Best part of BPI is i can jump in the car an be there in 15mi...
While looking for a specific item, I found them by mistake. Some mistakes are great. They really deserve praise for CS and quick shipments.
Information not shared. is wasted.
Ballistic Products ,and Precision Reloading can take care of most of my shotgun needs .
Couple years ago, I was trying to find an extra long case for a muzzle loader. I called BP I to check on one they had listed. Well, it didn't quite meet my needs, but the lady I spoke with gave me contact info for their supplier.
They were able to make me a custom case that fit.
So, BP I didn't make a sale that day, but they gained a loyal customer.
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