Well, I am really not a fan of Rugers. Mainly it is because I can't get them back together after I take them apart to clean them. So here goes.
I got a Lipsey's .44 sp which shoots like a dream. I had some issues with its function, so I got tired of it, and contacted Ruger. They sent out a call tag, it was shipped Fedex back to them, and they were given some simple instructions. "The cylinder won't release to allow it to be loaded, and while you are at it, can you fix that real long trigger creep?"
Got it back today, (1 week turn around) functions flawlessly, and they even installed new grips on it, as I did not send any with it because I was too lazy to go find the originals after I hung a set of custom ones on it and did not want to send them with it.
I posted this because I hear of others having issues with the repair work. I guess just try and not give up on getting the work done.
Really irritates me when there is someone I want to not like, and they do something good!!