Recently I thought I'd gotten some bad alloy from Rotometals but it turned out the problem was elsewhere...not the lead alloy. Before I discovered the problem I'd called "Dave" at Rotometals. They immediately sent out another shipment of alloy and requested that I return the alloy in question. They sent a return ship label with the new alloy. By the time the new metal got here I'd discovered the real problem. It wasn't the alloy. So I called Dave and told him I'd found the problem and since it was my mistake I'd buy the lead they'd already packaged and shipped. He was real nice about it and even gave me a discounted price. It's sure good to find a company nowadays that'll go the extra mile for your business. Now I've got enough alloy to last for a while but when I need more you can bet it'll come from Rotometals