I purchased my first Dillon RL550 Used off of craigslist 4 years ago and got a steel of a deal on it. An older gentleman was getting out of the hobby and was selling all of his reloading equipment for $650. Got the Press with all the bells and whistles, 8 sets of dies and quick change stations, CV500, separator, scales, caliper, manuals and more! (added it all up and would have been $3k+ new for everything I got in the deal.) Got up and running with it quite quickly and very happy with the results.
1st encounter with Dillon Support and warranty:
When setting up found I was missing a few parts and a couple pieces were warn out. I contacted Dillon to purchase the new parts I needed and at the end of the conversation I was told new parts were on the way at no cost!?! Extremely pleased and received everything quickly to boot! Didn't even know about the warranty until this call!
2nd encounter with Dillon Support:
After mastering reloading in 9mm and 45ACP I wanted to expand into some other calibers that came with the kit but I noticed the powder safety system was different on several of my powder drops compared to the two primary ones I used. I contacted Dillon and found out that over the years they had come up with an improved version of the powder drop system hence the changes (I know some debate the improvements but I rather be safe than sorry) Since the return springs were rusted and needed to be replaced anyway I opted to upgrade them all to the newest system. Again to my pleasant surprise no charge!
Recently I purchased the RL550 Case Feeder (after finally seeing a few personal reviews on it) to speed up my reloading process (mainly for decapping the brass prior to cleaning. I like to have the primer pockets cleaned at the same time) I had thousands of 9mm/45ACP brass to deprime and clean. So I went online and purchased the case Feeder brand new from Brian Enos. Received the unit in perfect shape and right on time. Went to install the unit and found that things didn't line up quite as they should. I'm a pretty handy guy when it comes to mechanics and I was pretty sure it wasn't just me so I dropped Dillon an email explaining what I found. It may be better to share the correspondence from here:
First email to Dillon:
I just purchased the case feeder for my rl550. I am having some fitment issues and not sure what to do. My aluminum roller handle hits the case feeder unless I rotate it a full 90 degree making it unusable. Also the primer feed rod where the wheels roll on interferes with the case feeder on the other side. I tried rotating the guide but that doesn't seem to make any difference. Also when the head is raised to the top position it seems to interfere with the head causing a small deflection. Looking for guidance in what I can do.
To this I received an email back the next day:
It sounds like you have an early RL550 machine. We need to change the crank and regrind the frame profile for theses to work. Send your address information (back with this email) and we’ll create a Return Merchandise Authorization for repair for you.
Note: earlier this same week I had found another RL450 upgraded to RL550 again on craigslist and had purchased it along with lots of brass, dies, bullets and more. Figure if I was going to be able to easily reload rifle I would NEED a second press so I wouldn't have to pull the case feeder off and on all the time right? Besides if I wanted to still be able to take advantage of all my current quick change heads and plates it would have to be another RL550.
So I gave Dillon a call before sending in the first one to discuss the new unit I had just received as it had the older frame design also. I wanted to make sure I could move the case feeder back and forth between the two if I needed. The new unit also had some missing pieces to the auto prime system so while it was in I asked them to install a new unit ($80.95) and I would pay for it and also agreed to pay for a "clean and lube" maintenance fee of $47.95 each to have the units brought up to spec/refurbished conditions. My original unit had a lot of play in the head left to right and has a fair amount of play in it. The other was really tight but needed cleaning and a tune up. It even still had the old RL450 Arms.
I received RMA numbers for both of the units and shipped them off to Dillon for service. I was told service could take up to 4-5 weeks for turn around. Which was fine with me.
Two weeks go buy and I get a shipping notice and the units show up. Open up the boxes and low and behold two full reconditioned RL550's!!! And the kicker? A couple of invoices showing 142 dollars of repairs to one and another 127 to the other..... with a total balance due of $0.00
So now I am the proud owner of two brand new condition RL550's with a speedy case feeder that YES it does make a difference!
A+++ to you Dillon! Customer for life!