Thumbs-up to RCBS Customer Support

[Scorpion8]

I lost the pivot pin that holds the primer device to my RCBS Rock Chucker II during a household move, and RCBS sent me one for free after working with me to determine the proper "marque" of my press. Just a shout-out to RBCS customer support. They were great.

[anthont1]

i was also impressed in my dealing with them i just got a used rcbs hand primer and it was missing the stem that pushes the primer into the case. So i called them up and not only did they send me the piece to let me reload large primers but they asked if i needed the small primer peices which i did. So they sent those along with the manual so i could check if there was anything else missing. they said to just call back and they would send out whatever else i realized i was missing also. Best customer service i have ever delt with. At the time i thought i could buy a new primer tray but they only seem to sell the one for the universal hand primer so i will have to call back again.

[Bayou52]

These are very typical testimonials on RCBS customer service. All companies should be so customer centric when it comes to customer service......

[Randy C]

They do good work.

[standles]

I'll Pile on.
I bought a NIB set of 300 Blackout dies and when I was trying to load I ad all kind of issues. Turns out the end of the decapper rod had about a 2degree bend which was just enough to hang on depriming. One email and a few days later and complete new decapper (2 lengths), expander ball, 5 replacement decap pins, and the rod nut. Can't ask for more than that.

[mold maker]

RCBS values its customers.
A happy customer is likely a repeat customer.

[Big Dog]

I can also add to this subject .....

I acquired 3 boxes of Barnes 110gr TAC-TX FB #30321 for full power/speed loads for the .300 Blackout, I had read of issues trying to seat them over on 300 Blackout Talk, so I pulled the seater plug from my die and found the long slim profile & ogive prevented the seater plug from proper contact w/ the bullet, went to the RCBS website used the email there on the page and asked for the part# so I could purchase a spare to modify just for the Barnes, they sent me one for free

[Scorpion8]

I'll also toss in that I had similar experience with Hornady years ago when I broke a de-capping pin on a military primer that had gotten thru my system. The customer service guy walked me thru it (I was new to reloading all those years ago) and they sent me 5 decapping pins free. There are still companies out there that do it right.

[original]

I had to contact RCBS a couple of times and everytime had a good experience with them. I can also say the same for hornady, both went above and beyond. In todays customer service it is nice to see some still know what it means.

[jsizemore]

Got a Pro Melt with no mold guide or base plate. Customer Service said they had no way to take money from me and had the parts a week later. Not the first time they've done that for me.