Originally Posted by
firefly1957
On December 4th 2019 I ordered from Marty website say it should be a week after 18 days I start trying to contact him no reply so I call Shopify who took the money from my credit card minutes after I ordered . They suggested I let my credit card know there was a issue next day on Sunday Marty prints a shipping label (I get email alert ) then takes package to post office on Tuesday ? My Credit card company gave 5 days for such things to be straightened out however because of past issues they canceled the order before he even printed the label! I do not know if the issue is Marty or Shopify at this point but Shopify is doing an investigation on why I could not get an answer to 4 attempts to contact them about the order. HE did put something in the mail but recalled it I know a small business can be a pain but ignoring orders is a good way to go out of business!