Weird Ruger Customer Service
I have a 30 Carbine Blackhawk I bought a few years ago. When I looked at it in the gun store I failed to notice the front sight was on askew. The front of the base went left and the back went to the right. There was also a cant. I shot the revolver quite a bit and tried to ignore the crooked front sight. It bugged me too much.
A few weeks ago I contacted Ruger and asked if they'd be willing to fix it for me. They said sure and paid for the gun to be returned. About 10 days later the gun came back and looked exactly the same. So I called Ruger and asked about it. They sent me another return label and back it went for a manager to look at.
Today the Blackhawk came back to me. I opened up the package and found that the front sight base was stilled crooked. Additionally, Ruger had filed a significant portion of my sight down. It looked terrible and wasn't even cold blued. I called back and asked why in the world would they file down my front sight. I was told the guy working on it said it was shooting low. I am stumped. He didn't have my loads or even a complaint from me on how it was shooting (it was shooting fine). Why file down the front sight? Not to mention Ruger has taller rear sight blades that can be used instead of the file.
Anyway, Ruger has agreed to replace the front sight (and barrel) to make this right. It is just a weird experience.
Weird Ruger Customer Service
I had a GP100 that would light strike the primers and fail to set of the rounds 3 or 4 times out of a box of 50rds. I sent it back and it came back with a new and very heavy main spring. Still would occasionally misfire every box of ammo. I sent it back a 3rd time and they replaced either the firing pin or the transfer bar. 3rd time was the charm, the revolver function fine after that.
I understand large companies suffer from unskilled laborers, but is there nobody overseeing the final product? A crooked barrel is pretty obvious to spot if one looks.
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