look at this trash i got form Hornady

[xfoxofshogo]

Got a new Horandy LNL AP press $450.00 look at the powder drop i Called and they tried to tell me it had to be like that for the casting was off no the guy cutting it was off or did not know how to set up a lathe the right way ..

i have to send it back and hold off on using my new press till they send me a new one that will take a week or to i bet .

but who in there right mind would let it leave there shop like this i know i would not on some thing that cost this much
http://castboolits.gunloads.com/attachment.php?attachmentid=216362&d=1520985609
http://castboolits.gunloads.com/attachment.php?attachmentid=216364&d=1520985624

[Outer Rondacker]

Dang. Sucks this happened to you. Are they going to toss anything in for the added headache? Worst part is now you have to look at it for two weeks and that is just going to upset you more not being able to use it. I hope they do you right.

[firewhenready7]

That's is too bad. I have a Hornaday LNL and I've had no problems. They have always treated me right.
Iv'e had my press about 7 years I think.
Hope they make it right.

[xfoxofshogo]

i have to send it back and then they might replace it who knows they seem like they did not want to deal with me right form the start seems strange to me i have never dealt with them ever so i do nor know what they will do . RCBS on the other hand i can call or email them and i will have a new one with in 2 to 3 days and if they want the old one back they will send a tag in the box to ship the old one back but most of the time they say toss it or keep for parts .

[country gent]

In all honesty the casting was fixture on the rough outside of the casting for the machining, These appear to be a sand casting and they can vary quite a bit on the rough castings. My guess would be that they are chucked on the end where the 7/8 14 threads are and the holes machines along with the hopper mount and base stop ring are machined. then its rolled . and the drum hole bored. Last would be the threads. I very much doubt this was done in a lathe, but a cnc machining center with tool changer and parts changer with fixtures holding the parts. I'm betting its with in specs.
You would be surprised in todays manufacturing how many threads and round parts are done in cnc mills and or machining centers now. A 5 axis machine could run that in 2 set ups and depending on the casting in under 10 mins.

Not being smart or trying to get you upset here. Did you try it to see if there is a problem?

[beechbum444]

I quit buying Hornady products. I had a set of new dies that would not chamber a round once reloaded. It was just a simple set of 2 piece FL dies. I called the customer service line and explained my issue to someone. The customer service rep told me that he could not do ANYTHING and I had to take it back to the store that I sold it to me. I threw them in the trash and I only buy RCBS products now

[georgerkahn]

For what it's worth, I am ever so sorry for your experience. I've been in similar :( -- the major frustration being you are totally at the mercy of the seller. I do hope they "make it right" for you! BEST wishes, again!
geo

[EDG]

What is your complaint?
Is there a functional issue?
Is the internal location of the casting ugly?

When sand castings are cast and then machined you are likely to get a lot of ugly internal cosmetics because the design does not include full clean up of all surfaces. You should see the horrors of some cast iron engine blocks and cylinder heads.

[smokeywolf]

Pretty sad, but the goal is not good parts, it's fattest possible profit margin.

[merlin101]

I quit buying Hornady products. I had a set of new dies that would not chamber a round once reloaded. It was just a simple set of 2 piece FL dies. I called the customer service line and explained my issue to someone. The customer service rep told me that he could not do ANYTHING and I had to take it back to the store that I sold it to me. I threw them in the trash and I only buy RCBS products now

Let me get this straight, you went to a store and bought a product then called the manufacture and complained, when they told you to return it to the store for replacement or refund you did neither but instead toss it out? So now the store keeps your money and the manufacture doesn't get the product back so in there eyes the customer (you) is happy! Yeah that worked. Why would you do that?

[Tracy]

I'm pretty sure a rough surface and even an off-center hole is a good thing in that application.

[beechbum444]

Let me get this straight, you went to a store and bought a product then called the manufacture and complained, when they told you to return it to the store for replacement or refund you did neither but instead toss it out? So now the store keeps your money and the manufacture doesn't get the product back so in there eyes the customer (you) is happy! Yeah that worked. Why would you do that?

Good question....I just reached a point in my life where the frustration is not worth my time, mood, health...etc. Once it went in the trash, I was done. I did not have to locate the receipt, drive there, stand in line, wait to talk to a manager, explain it to a 4th person, hope that they return it and not give me a store credit. The company knew that I wasn't happy. They lost a customer and several future customers. So yes, in my eyes, that worked.....each to their own

[country gent]

That type of ringed surface or a fine thread is often used for one of 2 reasons. To reduce friction on a pressed in part that may vary a little, and to reduce glare or reflections. So the rough surface in question may be an intentional thing. Another reason for the ringed surface is to provide a better surface for adhesives to bond to. In this case the clear plastic acrylic hopper tube being pushed over that surface would compress and over time expand into the grooves locking in snuggly with less force.

[rsrocket1]

I have to check my powder hopper at home, but I think you are right country gent. The hopper tube is a simple press fit and I believe the grooves are there intentionally. However, the shelf for the baffle should be close to uniform around the circumference so that the baffle will sit on the shelf and not drop one side down the taper. Does it really matter? Probably not and if I got the press for free I would use it as is. But a brand new part looking like that would sort of tick me off too. Just shows some shoddy QC if any was done.

If/when you get a replacement, be sure to use brake cleaner or Hornady's One Shot Gun Cleaner and Dry Lube (not case lube) to degrease that powder measure, otherwise you'll never get consistent drops.

[Hardcast416taylor]

I worked as an industrial pipefitter/plumber in a GM grey iron foundry for 10 years. All the castings from engine blocks to water pump housing were cast with sand cores. I could tell you horror stories of bad castings due to inferior cores or a myriad of other reasons being shipped as meeting specs. The largest problem though was the inspectors/quality controllers at the acceptence ends of the lines. I also learned my lesson with Hornady loading tools. RCBS is my sole spot to buy tooling from now.Robert

[xfoxofshogo]

the trouble with the part is the ridge that the powder baffle sits on is gone on the one side for they cut the hopper off to one side if it was a CNC i would go get a new guy to run it a good one would of found center and cut the part the right way but i'm guessing some one chuck it in the lathe and did not center it like a good machinist . i know i can do it the right way no mater how bad the casting is . if it is of center after you put it in the chuck you center it by adjusting the chuck till the part you are cutting on the casting is center the right way . if i had a good way to shoot a video i would post one on how you do this on my lathe and i would cope there powder drop and sand cast it as well .. there is no excuse for being sloppy or lazy . they are good looking castings they just need to cut them the right way

[country gent]

Yes I could also "chuck it up" and make it. I could make it from brass, steels, aluminums or other materials bar stock Square or round. The thing is here I very much doubt there was a chuck or any "set-up" involved in the part. Having worked in manufacturing for roughly 35 years ( food industry and automotive) Ive seen very few manufactured items that weren't ran in jigs or fixtures other than parts ran on screw machines or bigger parts in turret lathers both of which are getting obsolete.

We had presses in the food industry running 500 can ends a min. Draw redraw lines making 2 piece cans at 6000 a min. Our old kingsburys had 2 operator stations one to insert the castings into the fixtures the other to flip them over and finish them. The chiron machining centers had fixtures that traveled on a line these were put in the machine by a feeder, sat on 4 locators 2 round 2 diamond and 2 air clamps locked them in place. The only time a person handles a part was to put them in the fixtures and take them out. Very little was done in chucks or vises, other than one offs and repairs.

As to the powder baffle not sitting right is it the cut or is the baffle formed a little "tight". A slight spreading open on the baffle might make it fit right. The baffles over bend may be the result of a bad dies set or stock that's a different hardness.

[RED BEAR]

I have had a couple encounters with hornady that's why I buy rcbs now. They have the best service of any company I have ever dealt with hands down!

[HangFireW8]

Hornady made me a custom die... gratis... after a long but pleasant conversation about SAAMI blueprints and die dimensions.

Leupold bitched about replacing a ring that was obviously cut out of round, like anyone laying a scope in it couldn't obviously see it, but the lady on the phone kept saying "but CNC... but CNC...." :roll:

RCBS kept sending me the same parts for a case trimmer, over and over, until I just returned it along with a diagram of what was misaligned on the casting itself. Then they finally sent me a new trimmer. I still have it, new in box a decade later, I had already moved on.

Yes, I've gotten free parts from Lee, and had molds replaced. Several. Free... but yes I paid one-way shipping. Worth it on a 6 cavity. Debatable on a 2 cavity. I do it because I know how much it pisses off Dick Lee to see a barrel full of reject molds. He said so himself. Quality has really improved lately. My latest two this month look like custom molds. Maybe I helped?

Stuff happens. It's not like there's a rash of bad powder measures flowing through the Internet like a tidal wave. Deal with it and move on. Really I've gotten good, bad, and indifferent service from all the majors, usually the best when I am polite and start out with a compliment. People in the midwest don't work well with those with a sense of entitlement. They expect to be treated with courtesy, dare I say it, with dignity. Starting out a conversation with the word "trash" is probably not going to put you at the head of the line.

[xfoxofshogo]

look at the big ledge on one side and no ledge on the other they tell me it needs to sit on it . and if they do use fixtures it would not be hard to have the cnc cut it right if the guy knows what he is doing and if they have newer CNC some of the new one can be set to check center on ever part be for it cuts

[xfoxofshogo]

some others have called about the powder drop so there are more then a few out there and where told the same thing i was they blame it on the casting << which looks grate << and side by side to a old one they look the same casting wise.
just one is new looking and the hopper cut was way off to one side my old one is dead on..

i would use it for the press but some one be for i got it weld a stand to it with nickle rod but i got it cheep the guy did not even want to look at a pic of it i want a email address to send it to but he would not give me one and the button on the sight for email does not work

[xfoxofshogo]

O and with that chatter it had to be a lathe and a nub running it a mill or CNC dose not leave that kind of chatter might come close but it will not look the same and the threads have a tearing look to them not a good cut look i would post a pic of them but i sent it back to them you cant see the burrs in the top pic
http://castboolits.gunloads.com/attachment.php?attachmentid=57892&d=1357643786 i made this about a week after i got my first lathe just 1 hss bit is all i had for that lathe that was on a 6x18 101 atlas http://castboolits.gunloads.com/attachment.php?attachmentid=57893&d=1357643788

[HangFireW8]

That's one cool boolit. But careful, you are going down a dangerous path. Now you have to find a cannon to shoot it out of!

[Outer Rondacker]

This forum has always been the best in my mind. I voiced out my garbage purchase from a dealer on RFC and got the boot for it. They said I can not call out there sponsors like that.

[Ateam]

Always been a RCBS fan, because their great customer service, and... they have the best hold music ever!

[HangFireW8]

This forum has always been the best in my mind. I voiced out my garbage purchase from a dealer on RFC and got the boot for it. They said I can not call out there sponsors like that.I agree, and I also support the right to vent consumer outrage. Just don't expect everyone to hop on board. [emoji3]

[xfoxofshogo]

how about a tank ? i want a tank LOL

[Two Barrels]

When I purchased my LNL AP several years ago, the pistol rotor for the powder measure would not rotate freely. I called Hornady, they said send back the powder measure with both the pistol and rifle rotor. About a week later I had everything back. They replaced the bad rotor. I have had no issues since.

[mac1911]

I'm not sure what I'm looking at, maybe you should have bought Lee.

[knifemaker]

For my inline single stage press I buy RCBS. For my progressive press I buy Dillion. I have had contact with both for new parts due to wear and tear over the years. Both RCBS and Dillon sent me the parts free of charge with no questions asked. In fact today I contacted Dillion needing a small part for the primer feed on my progressive press. They are sending me two identical parts so that I have a spare on hand. No charge. RCBS is located about 35 miles from my house. I went into their store and asked to buy some primer feed tubes for my 30 year old Rockchucker press. I told the tech during a move I misplaced the primer tubes and offer to pay for them. He refused my offer to pay and gave me two new tubes for small and large primers.
Needless to say, due to the quality of their machines and the excellent customer service they have given me over the years, I will not look at any other company for my reloading.

[xfoxofshogo]

this is what a good one looks like
http://castboolits.gunloads.com/attachment.php?attachmentid=216537&d=1521239988

[Retumbo]

Good thing it wasn't a Lee. People would be dog piling

[flashhole]

I hear ya. I've had better success with Lee products than Hornady products but not too many people want to dog pile onto Hornady. No matter the brand it's always buyer beware. I will stick with the brands where I've had success. And that brand is not Hornady.

[curioushooter]

I fail to see what is the problem here...

I have a Hornady Lock and Load cast-iron powder measure and it looks the same on the inside. It is sand casting. The worst thing is that it is made of iron, so it will rust. To stop it from rusting you will have to gunk it up with something, which will need to be cleaned off every time you use it. These things would be better made of Brass.

TIP: if you want the drum to move smoothly scribble on it with a graphite pencil. Perfect lube and perfect means to apply it for the job.

[xfoxofshogo]

funny thing is lee was the worst of them all till a few years a go and hornady was one of the best now there turning in to **** and lee is taking there place at the top but one of the best thing lee makes is the auto disk drop it has it trouble but you can mod it and make it do what you want it to and its cheep

[HangFireW8]

Now that the 8 year gun, ammo and reloading rush is over (and hopefully it stays gone), companies that were running overtime shifts and selling everything before it went out the door will sit back, take a deep breath, start processing all their warranty returns and thinking, we gotta slow down and make things correctly again, not just make things.

[xfoxofshogo]

all the old sand cast powder drops that i have ever seen have been right on this is the first one i have seen this fare off and i start checking with guy's buying the newer ones and they all look this bad and are off in the same way .... just it is sand casting dose not give a reason to not have it cut the right way .. all they need to do was cut it 1/16" of a inch the other way and it would of been fine ...to me it just seems like some one is to lazy to reset the mill or lathe to make it right or reprogram the CNC to be right i know its a pane in the *** to check every one but yo pay for it to be right not that far off . i would think the owner would get mad over something this bad leaving the shop .

[xfoxofshogo]

maybe this will help you see it better and i know my spelling is off will fix it sorry
http://castboolits.gunloads.com/attachment.php?attachmentid=216657&d=1521410998
http://castboolits.gunloads.com/attachment.php?attachmentid=216658&d=1521411023

[Cosmic_Charlie]

It's what you get for $12.65 an hour.

[6bg6ga]

Well, $12.65 would be over paying them for their work. Its all about the almighty dollar. Make it cheap and sell it at 400% profit. By the way did you resolve the problem with Hornady before starting this thread? I don't buy without first seeing it in the flesh.

[EDG]

I can see the problem but your initial description told me nothing.
There is a good chance that Hornady subbed this out to a shop with non-English speakers who also know nothing about programming or the proper use of a 4 jaw chuck.
All the steps on the edge of the cut look like some kiddie programmer was involved.


maybe this will help you see it better and i know my spelling is off will fix it sorry
http://castboolits.gunloads.com/attachment.php?attachmentid=216657&d=1521410998
http://castboolits.gunloads.com/attachment.php?attachmentid=216658&d=1521411023

[ReloaderFred]

The rings around the internal circumference are intentional, to hold the plastic powder hopper in place. I also have six powder measures mounted on my bench and none of them use a powder baffle. As long as I keep a reasonable amount of powder in the hopper, they throw accurate charges. Of course, some powders meter better than others, but the powders I use for the majority of the 32 calibers I reload don't require a baffle in the hopper.

Hope this helps.

Fred

[guntechholsters]

Wow.. just wow.. sorry you're going through that.

[McFred]

I've got a pile of RCBS and Redding stuff. All my phone calls to RCBS have impressed me. No questions asked other than where to ship replacement parts nor have I ever been asked for my payment information.

Redding is expensive, but they seem to have interesting designs and QC that does not require many, if any, calls to the manufacturer.

I'll buy hornady's projectiles but that's about it. I sense that the rest of their equipment/stuff is outsourced/subcontracted.

[TXGunNut]

Big fan of Hornady brass and bullets. I'll leave it at that.

[xfoxofshogo]

I lost a primer rod for my hand primer they sent me a set of up grades for free hate to tell them i need a 2 set for my other hand primer lol

[xfoxofshogo]

they have not emailed me or called to tell me whats going on or what they are going to do had it for 2 weeks now . I got a cool press i can't use LOL

[xfoxofshogo]

WOW just got a email they ship one back to me well see if it is right ^^

[JBinMN]

There comes a point in time where it gets real old to read/hear abut folks complaining. Over & over...

Around hereabouts, we call it, "Kickin a dead horse.".

Some "feel the pain", others hope you get a good result in the end, still others say, well "this product" is a better value you should of, or bought that one, so on & so on...

The slow death should be over soon, I hope. Someone please put it out of its' misery...

I am tired of seeing this topic pop up everyday in the "New" topics list.

Please.... let it die.
Sheeesh...

:veryconfu

[xfoxofshogo]

Well got my powder drop back and i guess it will work the powder baffle will sit the right way now but if you buy something new it needs to work like it was made to and not need to half rig it so it will

[2011redrider]

Its not just Hornady that lets things slip thru the cracks! Bought a Pro 2000 in 2014 and PM wouldnt throw a consistent charge. Emptied it and found out why. RCBS sent a new casting and plastic sleeve, works fine now!

https://i.imgur.com/FhTKUs3l.jpg

https://i.imgur.com/Kjtzg2il.jpg

[Lloyd Smale]

ya that makes a lot of sense. Ive settled on hornady Dillon and rcbs products because they are quality and all three have exceptional customer service and lifetime warrantee. If any of them treats you bad its no doubt caused by your attitude when they deal with you. Start out by cusing and swearing and calling there product junk and good luck to you. Like with ANY company you can occasionaly get a phone rep having a bad day but if you keep your cool and explain your case they will take care of it. Let me ask you this beechbum if you bought a chevy at your local dealership and the check engine light came on would you first call that dealer or would you call the chev factory. What about your motorcycle, atv, a toaster oven you bought at Walmart. To me its pretty amazing that in our hobby the factorys even take the time to deal with us let alone have lifetime warrantees and take care of most things no questions asked even if its your fault it breaks. try bringing that chev back to the dealer with a 150k on it with dented bumper because you weren't paying attention and smashed into something and expect that dealer to replace it free no questions asked. I call it like I see it and am brutaly honest. I can say right now theres things I don't like about my LNL progressives. But that said ive NEVER had a lick of trouble with there customer service dept and ive used it on a number of occasions. Personaly I also think there powder measure design is hands down better then dillons.
I quit buying Hornady products. I had a set of new dies that would not chamber a round once reloaded. It was just a simple set of 2 piece FL dies. I called the customer service line and explained my issue to someone. The customer service rep told me that he could not do ANYTHING and I had to take it back to the store that I sold it to me. I threw them in the trash and I only buy RCBS products now

[flashhole]

Be as brutal and honest as you want. I've had very poor customer service from Hornady on multiple occasions. No cussing, no searing, no accusing, just trying to correct a problem and got treated like doodoo. In fact they still have stuff I bought and did not return it to me. No word from them to remedy the situation and when I tried to contact them I got put on hold and nobody ever picked up the phone. No more Hornady for me.