View Full Version : Customer service AND trust................

Herb in Pa
11-15-2005, 09:34 PM
I ordered a new powder measure from Harrell's Precision online last Saturday and printed an order confirmation. I was concerned since I hadn't received any shipping info and called them this afternoon. A nice lady answered and said that my measure had been shipped out Monday morning..BUT there was a problem.......they didn't receive my credit card information. They shipped the measure with a bill for payment.........now that's trust and customer service!!!!!!!!!!

11-15-2005, 11:30 PM
Good for Harrell's. Incidentally, I have discovered a strange quirk (or maybe it's a feature...) in the firewall in my home wireless network, also evident in the equivalent setup in the lab: I can't send credit card info to sites that use certain types of cc software (including the processor used by the state of Texas!). This can lead to embarassing complications.......

Herb in Pa
11-15-2005, 11:48 PM
That's interesting Longhorn, I've never experienced the problem before....perhaps it is caused by my firewall.