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DragoonDrake
04-25-2011, 12:57 PM
I gave RCBS CS a call today. Besides taking forever to get through, the gentleman was kind and helpful. I needed a new sprue plate and before I was off the phone, there was one on its way to my house.
Adam

cbrick
04-25-2011, 08:26 PM
Yep, that sounds just like RCBS. Plus, ya can't talk them into taking any money even if you tell them you broke it yourself and want to pay for it.

Rick

Rocky Raab
04-26-2011, 11:35 AM
The single exception is with anything electronic. With those, the one-year warranty is cast in concrete and they simply do not bend on it. In their defense, two facts: One, that policy is universally true across the industry, even with Dillon and others who have terrific warranties; and two, the reason is that none of those items are made in-house so the branded company has no direct control over the quality of the item.