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View Full Version : what up? factory sales cancelled my order



gray wolf
02-07-2011, 06:06 PM
I had a small order with factory sales placed on Friday with Pay pal.
Well I just got a notification from Pay pal that they refunded my money.
Also got a notice from factory sales that they refunded my money.
No explanation --just a refund notice.
So what do you all think about this.

Sam :groner:

Rocky Raab
02-07-2011, 06:09 PM
Sometimes, a company will have a policy that they do not accept orders for products that are out of stock and not forecast to be available in a set amount of time, like 60 days, for example.

gray wolf
02-07-2011, 06:44 PM
There was no indication on the web site the product was out of stock.
But that could be a very reasonable answer.

bowenrd
02-07-2011, 07:13 PM
Did you call or email for an answer?

gray wolf
02-07-2011, 08:39 PM
Yes I called them but I just missed them. they quit at 4 PM.
+ I called two times earlier and there was no answer.
I will try again tomorrow.

Bret4207
02-08-2011, 07:49 AM
Could be their inventory indicated 5 of something and got 5 orders and when they went to get them there were only 4. Stranger things have happened.

JonB_in_Glencoe
02-09-2011, 12:41 PM
Lets say they canceled due to no stock and availablity in the near future is questionable.
It sure is poor business practice to cancel an order without an explaination.
my 2¢
Jon

lwknight
02-09-2011, 01:30 PM
I have ordered from before. There is no confirmation. Stuff shows up when it shows up.
They don't answer emails. They won't answer the phone. It might be 6 or 8 weeks before you get your order.
Factory sales is just a backdoor outlet part of Lee anyway. They even share the same software.

Seljll
02-09-2011, 10:30 PM
I somewhat had the same issue. I placed an order online and a week went by and had no shipping conformation. I called and one of the items on the list was on backorder. So I took it off the list and they gave me credit and shipped the rest of the order.

I did ask when they thought Lee would have the mold and they said they had no idea.

I think I will deal with Midsouth next time.

gray wolf
02-10-2011, 10:17 AM
I was told ( I finally got in contact with them )
The item was out of stock and the just forgot to take it off the web site ??????????????